ConnectThroughline partnered with the U.S. Department of Energy’s Office of the Chief Information Officer (OCIO) to create an interactive visualization that translated a complex organizational structure into a clear, shared framework, improving stakeholder understanding and engagement.
Department of Energy's (DOE) Office of the Chief Information Officer (OCIO) organizational structure and service model were difficult for stakeholders to navigate. Unclear roles, fragmented processes, and confusing points of contact slowed collaboration and made it hard to understand how to access and deliver IT and cybersecurity services. This lack of clarity hindered efficiency and alignment across internal teams and external partners.
Navigating the intricate web of the DOE OCIO’s processes has long been a challenge for stakeholders. Difficult-to-understand structures, unclear points of contact, and fragmented service procurement often hinder collaboration and efficiency. Stakeholders needed a clearer understanding of complex systems to drive better collaboration and results.
Throughline partnered with DOE OCIO to create an interactive visual product that transformed organizational complexity into clarity. Leveraging its proven Explore, Envision, Execute approach, Throughline began by deeply analyzing the DOE OCIO’s processes and stakeholder needs to uncover critical pain points and opportunities for alignment. Using a multi-tiered "cake" visual, the solution outlined the distinct roles of DOE OCIO’s sub organizations—procurement, cybersecurity, asset management, governance—and their interconnections. A central cooperative space visually demonstrated how these entities collaborate to achieve shared goals, while a service input-output pipeline illuminated the flow of organizational requests and their fulfillment. This iterative process of research and co-creation ensured the final product resonated with diverse audiences, offering a comprehensive view of how DOE OCIO operates cohesively to support the broader organization while empowering stakeholders to engage more effectively.
This innovative visualization yielded immediate and measurable results. Stakeholders reported greater confidence in navigating DOE OCIO’s offerings, enabling faster service requests and more effective collaboration. Internally, staff gained a unified understanding of their contributions to delivering top-tier IT and cybersecurity services, streamlining decision-making and reducing redundancies. Externally, vendors and partner agencies now follow a clear roadmap for engagement, enhancing coordination on critical initiatives like cybersecurity modernization.
By simplifying complexity into an accessible visual language, Throughline empowered DOE OCIO to advance its mission of supporting the department’s energy, environmental, and security objectives while setting a new standard for organizational transparency and efficiency.
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